Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, do not damage the packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at kpoprushpty507@gmail.com. Please note that returns will need to be sent to the following address: 2250 NW 114th Ave., Ste. 1P PTY20244 Miami, Florida 33192-4177. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at: kpoprushpty507@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like items purchased by mistake (such as wrong size, colors, designs or change of mind), also products damaged by the customer. items needs to arrive defective from the warehouse to the customer. 
Also, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will make a separate purchase for the new item, same model and price, free of charge. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
NOTE: We do not offer refunds, (subjected to review and specific cases) once we’ve received and inspected your case, and reviewed it, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact first your bank. If no satisfactory resolution, you can contact us at: kpoprushpty507@gmail.com